"This method lets us listen and check if the minutes have been recorded correctly at a later time.This provides our clients with a secure feeling that not a single important item will be omitted," explains Jolanda Heesakkers-Hellings."This can be especially important for meetings in which a lot of financial or legal themes are discussed in detail, or information is being exchanged rapidly.When in doubt, we can scrutinize the recording and if necessary confer with our client.A great many clients appreciate archiving the minutes digitally.We solve this by providing the recorded meeting on CD."
Because the system works digitally and includes elapsed time indication, one can go almost directly to any desired moment in the recording without having to fast forward or rewind tapes.The digital technology provides a crystal clear registration of everything that is being said without the often-occurring tape-noise. Another important advantage is the transparent storage: everything is stored item by item, in accordance with the agenda. As a result,different sections can simply and quickly be addressed.
"Our clients also tape meetings themselves and deliver the tapes to us to produce their minutes. Frequently this causes misunderstandings in finding the right structure and linking different parts.With the Philips Digital Recording Sets this is no issue, because of automatic date and time registration."
TWO’S SUPPORT
Two’s Support was founded in 1999 as a business service provider of secretarial management and organizational support.This small and dynamic company has various regional companies from the legal, IT and catering industry as their clientele.The company offers total secretarial support including telephone answering service for young start-up companies that can outsource this work completely. Besides organizations like legal offices and jurisdictional organizations, the Nederlandse Horeca Gilde (the Dutch Guild for catering industry) outsources all its administrative and customer liaison activities atTwo’s Support in Eindhoven.
HELPS BUSINESS SERVICE PROVIDER GROW
"For us it was vital that the system was extremely user-friendly.We could start using the new conference recording set instantly, without having to read the instructions. Even though the Philips conference set is delivered in a beautiful briefcase, I put the digital amplifier module and some conference microphones together with my notebook in my handbag.Thus, I carry less than 2 kilogram of equipment and always have everything I need available. I plug in the amplifier module – a box the size of a mobile phone – in the USB-port of my laptop.Then I connect two to five conference microphones and divide these evenly over the table. I use one microphone per five people.A short test and I’m ready to go!" says Jolanda Heesakkers-Hellings.
LARGE FLEXIBILITY
"It’s an additional advantage that in case of emergency a replacement can take my place as note taker," continues Jolanda. "Both the replacement and our client can rest assured that the entire meeting is recorded accurately. As a consequence the newcomer’s adaptation process has no negative impact on the quality of the minutes. As stated before, the installation is so easy to set up that the system is ready for recording within minutes.This is a reassuring idea for an enterprise."
WhenTwo’s Support was approached with this new solution, they first wanted to be certain that the promises would be fulfilled.They tested the digital conference recording set for a couple of weeks and were very pleased with the guidance of the Philips partner, who also installed the software in the computers and verified it all operated well.After just a few meetings it was clear: Philips Portable Digital Conference Recording Set fits the company perfectly and helps them work better and faster.At the same time the company can deliver better service to their clientele.
"Furthermore, the system offers an extra advantage," says an enthusiastic Jolanda. "It is delivered with an electronic foot switch and playback software with which the sound files can be listened to and fast forwarded or rewound within no time on the same notebook or on our computers without us having to take our hands from the keyboard.An important feature differentiating the Philips Digital Conference Recorder from digital products is that in fast or slow playback, the voice hardly changes and remains clearly understandable!"
